Deliveries & returns

Delivery time & shipping costs

We will do our best to deliver the order to you as soon as possible. We try to dispatch orders placed before 10 pm on working days the very next day. However, we do not always succeed in doing so. Sometimes products are out of stock and the delivery of your order may take a little longer. Should we not meet the estimated delivery time for any reason, we will of course inform you as soon as possible.

The prices listed do not include shipping costs. Shipping costs are:

8.26 € for orders under 50 € for delivery to Belgium and the Netherlands
€ 16.53 for orders below € 50 for delivery to France
Free for orders above € 50 for shipments to Belgium, the Netherlands and France
€ 16.53 for orders below € 250 for shipments to other countries in Western and Eastern Europe and the UK and Ireland

Return policy

You can return your order up to 14 days after receipt. You will receive your money back in exchange for the returned product.

You will have another 14 days after reporting the return to return your product by post. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and in the original state and packaging. To exercise this right, please contact us at [email protected]. We will then refund the order amount due within 14 days of receiving your return provided the product has already been received back in proper condition.

Should the product be damaged or the packaging more damaged than necessary to try the product, we may charge this depreciation of the product to you. So please treat the product carefully and ensure it is properly packed when returning it.

I have entered the wrong delivery address!

Submitted an incorrect delivery address by mistake? Please contact us as soon as possible at [email protected] or 03 334 08 10. We will then try to change the order address for you.